CONTACT US

How can we help?

The best way to contact us is by email at office@ukskydiving.com  You can do this at any time.  You should receive a reply within a few hours.
Alternatively, please call us on 01354 699088 between 11am and 2pm Monday to Friday, using Option 1.
The answers to most questions however can be found below. Just click on the links to be taken to the relevant pages of this website – noting you may need to scroll down the page to find the answer.
Book a skydiveRebook a skydiveBuy a voucherBook using a voucherAge, Health & Weight requirementsJump Times & OrdersArriving LateWeatherWeather AdvisoriesFilmingFind UsChange Booking DateAdd Others to my GroupChange Names of ParticipantsCancel a Skydive BookingCancel a VoucherRefund OptionsOther Questions You Might Have After BookingOther Frequently Asked QuestionsAll Terms and ConditionsComplaints

Weather advisories

Weather advisories are issued when the weather forecast for the coming day indicates a minimal chance of parachuting being able to take place.

They are not cancellations of jumps but rather advice. If participants still wish to attend the airfield on the off chance, they are welcome to do so.

Weather advisories are displayed on the weather page by a red border surrounding the day in question. They usually include a message suggesting participants contact us before travel. An email is also sent out to those we have email addresses for.

An important benefit of weather advisories is that they give participants the option to rebook for another occasion without having to pay the usual £50 fee – reference clause 30 of our terms and conditions.

If a weather advisory is not posted it means we are hopefully of parachuting being able to take place and participants should attend as planned.

Book using a voucher

To make a booking using a voucher please click the book now button and follow the normal booking procedures entering the voucher code where indicated.

If your voucher has been issued by a third party, or if you experience any problems, please send a photo of the voucher to office@ukskydiving.com including your name, address, telephone number, age, height and weight as well as the date you wish to jump. We will then manually process the voucher for you and confirm the booking by email.

It should be noted that all bookings are subject to our standard terms and conditions and eligibility requirements.

Arriving Late

Please note that arriving late could affect your chances of being able to take part – as explained in the “Arrival Times” section of your confirmation details and also at clause 24 of our Terms and Conditions.

Change booking date

To change booking dates please email your requirements to us at office@ukskdiving.com noting a £50 per person charge may apply – reference clause 30 of our Terms and Conditions.

Add others to my group

First, get the participant to book in though this website in the normal way – either paying a £50 deposit, or the full individual price if within 14 days of the event date.
Next, get them to email us at office@ukskydiving.com requesting they be added to your group.

We will then manually process the request and send out a new confirmation incorporating any discounts or refunds that may apply.

Change Names of Participants

Please following the instructions given at clause 29 of our Terms and Conditions. Our email address for the required details is office@ukskydiving.com.

CAncel a skydive booking

Please follow the instructions on the Contract-Timeline page which details where refunds are offered, and administration charges applied.